Support

If you have a support contract or wish to schedule an installation, please call 888-997-6237 option 3. All installation support calls must be scheduled at least 24 hours in advance so that we may ensure that every customer gets the dedicated time required to ensure a successful installation.

30-DAY UP AND RUNNING GUARANTEE Provides thirty days of free installation support with all units purchased through XRoads Networks, for units not purchased through XRoads Networks, please contact your XRoads Networks partner for details on their support program. Thank you.

Request Support

Use this form to submit a support request or to obtain installation support.

Support Portal

Use this portal to view FAQs, our support Knowledge Base, and to check the status of existing tickets.

Documentation

Access support documentation, appliance manuals, How-To-Guides, example guides, and more.

Support Programs

View the details of our various support programs.

Warranty Program

View the details of our limited hardware warranty.

Training & Certification

Obtain information on our Edge platform training and certification programs.

Firmware Downloads

Download the latest firmware patches, and access firmware upgrades (requires an annual maintenance contract).

If you would like to report a bug or make a feature request, please send an email to bugcheck @ xroadsnetworks.com and include any details that would assist us in testing the issue, or developing the feature. Thank you.